Buckhead Pet Pals Terms & Conditions

Scheduling Policy:

We ask clients to schedule reservations through our online scheduling software, Precise Pet Care. Reservation requests are approved and confirmed via PPC within 24 hours. You will receive an email confirmation letting you know the assigned pet sitter for each visit and the total amount for your services. To access the scheduling software log on to Buckhead Pet Pals website and sign in as an existing client. Please also download the Precise Pet Care Mobile App. Reservations must be made directly with the office via online scheduling, telephone or email. Reservations or scheduling changes are not to be scheduled directly with any pet sitter. If you ask your sitter, they will ask you to schedule directly with the office for accuracy with their schedules allowing them to have an alternate plan in place in case of an emergency.

Client/Pet Information:

At the time of registering all clients will be given a user name and password to Precise Pet Care scheduling software. Scheduling is accessed from the Buckhead Pet Pals website from the existing client tab. It is the clients' responsibility to update their client information including emergency contact information and pet details including veterinarian information and feeding instructions. Pet Sitters will follow these detailed instructions to provide the best care to your pets.

Payment Policy:

Payments for walking or sitting services are to be paid in full 3 days prior to the start of the visits for all non-holiday pet care. Payment is due directly to Buckhead Pet Pals and not to the pet sitter. If payment is not received at the time of service, a $25.00 late fee may be added to your invoice. Buckhead Pet Pals accepts Visa and MasterCard for payment for service. Credit cards will automatically be charged for future services, 3 days prior to start of service. Holidays will be charged 2 weeks prior to the start of service.

Surcharge Policy:

A last-minute surcharge of $15 will apply for all same-day service requests. An additional holiday charge of time-and-a-half will apply for visits made on the following holidays: New Year's Eve, New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, and Christmas Day. There is also a $6 surcharge on the days around the major holidays. Major Holidays as listed above will be charged 2 weeks prior to the start of the scheduled holiday visits.

Cancellation Policy:

For early return and cancellation of service (for non-holiday reservations), a 5 day notice is required or Client will be charged for the visits. After cancellation fees, any remaining balance will be applied as a credit to future pet sitting visits only. No refunds will be given and credits will expire 6 months' form date of cancellation. All holiday and peak season reservations require a 7-day notice for changes and cancellations or Client will be charged for the services reserved during the holiday period. No credits will be given for early returns during holiday periods. All holiday visits must be prepaid during Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas and New Years and cancellations are non-refundable. Holiday period includes the day before and the day after for major holidays.

Emergency Care Policy:

In the event of pet illness or other medical emergency and specified vet is unavailable, pet will be taken to closest vet or Georgia Veterinary Specialists and Emergency Care. Client understands and agrees that attempts will be made to contact them in case of emergency and if Client and the emergency contact are unreachable, Pet Sitter has permission to authorize any care that the vet deems necessary for pet's health, safety and survival. Client agrees to reimburse Buckhead Pet Pals for any additional fees and all costs relating to vet care during their absence, which may include x-rays, blood work, surgery and/or other expensive procedures, as well as an emergency medical transport fee of $35.00. For the safety of your pet and others, pets must have current vaccinations. Should Pet Sitter be bitten or otherwise exposed to any disease or ailment received from Client's animal which has not been properly vaccinated, it will be the Client's responsibility to pay all costs and damages incurred by the victim.

Extra Fees / Charges Policy:

Buckhead Pet Pals reserves the right to invoice/bill, at $27.00 per half hour or any portion thereof, for additional time spent over a 30-minute visit that is necessary for the care of Client's pet(s) and home. This includes service and time for the following, but not limited to: all veterinary trips; pet illness; excessive clean-up resulting from pet incontinence, accidents or frequent vomiting; complications administering medications; obtaining pet food, medication or supplies; wait time for emergency home repair; search for pet(s) that escaped confinement or leash. Client will be held responsible for all expenses incurred and reimburse Buckhead Pet Pals upon return.

Alarm Policy:

We must have the alarm code, password, and alarm company name and phone number in our secure online reservation system. If we do not have all this information in our scheduling system, we will not be responsible for any false alarm charges. Alarms must be in good working condition with no numbers sticking or not working properly.

Key Policy:

We require and retain TWO working keys to your house, NO EXCEPTIONS. Keys must be provided at time of initial meet & greet. If two copies are not provided, Buckhead Pet Pals will make a copy of the key and a $10 charge will be charged to the client. To protect our sitters safety we do not allow hide-a-keys. If you live in a gated community, you must provide a gate card, remote or appropriate access codes. We will not access your apartment/condo via leasing office or following someone through the gate NO KEYS will be mailed by regular mail, hidden outside or locked in homes on last visits.

Key pick up or return is $20 or you can pick them up at our office for no charge during office hours. Should keys become unusable, lock malfunction, Client fails to leave a key or for any other reasons beyond Pet Sitter's control, Buckhead Pet Pals and Pet Sitters have authorization to employ the services of a locksmith to gain entry into a Client's home on Client's behalf. Client will be responsible for all expenses incurred and reimburse Buckhead Pet Pals upon return.

Terms & Conditions:

Due to the extreme unpredictability of animals, Buckhead Pet Pals and Pet Sitters cannot be held responsible for any unusual mishaps (i.e., pet's refusal to take medication, escaping from the yard, biting, eating or destroying household items, damage to inside/outside of home, personal injury/accidental death). If Client requests pet(s) to have outside access, Client releases Buckhead Pet Pals and Pet Sitters from all liability for loss, injury or death to pet(s). Client is liable for injury or damage to Third Parties.

Client authorizes Buckhead Pet Pals and Pet Sitters to take photos of Client's pet for their file and for business website. All photos taken are the property of Buckhead Pet Pals.

Visit times are approximate and subject to change based on the needs of all pets under Pet Sitter's care. Pet Sitter is entrusted to use best judgment in caring for pet(s) and home, in the event of an emergency situation, inclement weather or natural disaster. Buckhead Pet Pals and Pet Sitters will be held harmless for consequences related to such decisions.

In the event of injury or illness of your Pet Sitter, or other emergency circumstances where duties are unable to be performed, Client authorizes Buckhead Pet Pals to arrange for a back-up sitter to take over duties as outlined in this agreement. The alternate sitter will use the 2nd key to perform the pet care. It is the clients' responsibility to have their personal information, emergency contact information, pet feeding/caring and veterinary information up to date. Client also needs to have a credit card on file with their veterinary and make sure the emergency contact is aware they are able to make decisions with the client's home and pet care in the client's absence.

Although all reasonable efforts will be made to provide the agreed upon services, inclement weather (e.g., snow or ice), national emergencies, acts of God, or other circumstances beyond our control may delay or prevent Pet Sitter's visit(s). In such a case, Client and/or the emergency contact person will be notified so that other arrangements can be made, if necessary.

In order to ensure the safety of our pet sitters and of the community, we initiate our Inclement Weather Plan when localities close schools due to potentially dangerous weather conditions. When initiated, we announce our Inclement Weather Plan for that day and specific weather concern on our FaceBook/Social Media page and via email. During inclement weather situations, our midday dog walking services may be canceled and our pet sitting service schedules may be altered.

We ask that all clients provide us with an inclement weather emergency contact that can care for your pets in the event that we cannot access your home. Your emergency contact should be able to walk to your home and have working keys for entry. All visits that are canceled as a result of inclement weather are credited to your account for use toward future services. Credits must be used within six months of the cancellation date.

We also ask that you consider your pet sitter's safety by clearing steps and walkways of ice, snow and debris as well as designating a neighbor to do so when you are traveling. Please also note that your sitter is empowered to shorten exercise time during heavy rainfall and lightning and/or thunderstorms or extreme heat. In such cases, exercise time will be replaced with indoor playtime and TLC.

Buckhead Pet Pals reserves the right to terminate this agreement at any time before or during its term if Pet Sitter determines that Client's pet poses a danger to the health or safety of herself/himself or others. If concerns prohibit Pet Sitter from caring for pet, Client authorizes pet to be placed in a kennel with all charges to be charged to Client.

Buckhead Pet Pals and Pet Sitters agree to provide the services stated in this agreement in a reliable, caring and trustworthy manner. In consideration of these services, the Client expressly waives and relinquishes any and all claims against Buckhead Pet Pals except those arising from negligence or willful misconduct on the part of Buckhead Pet Pals or Pet Sitters.